Effective Date: [24/4/26]
Cool Sax’n’Keys (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how your information is collected, used, and shared when you visit www.coolsaxnkeys.com (the “Website”) or engage our services.
1. Information We Collect
a) Information You Provide Directly
We collect personal information when you:
- Submit an enquiry
- Request a quote
- Confirm a booking
- Complete event planning forms
This may include:
- Name
- Email address
- Phone number
- Event details (date, location, type of event)
- Music preferences and logistical information
- Any additional information you choose to provide
2. How We Use Your Information
We use your information to:
- Respond to enquiries and provide quotes
- Confirm and manage bookings
- Issue invoices and process payments
- Plan and deliver your event services
- Communicate with you regarding your booking
We only collect information that is necessary to provide our services.
3. Booking and Payment Process
When you confirm a booking:
- You will receive an invoice via Zoho Invoice
- A 50% deposit is required to secure your date
- Once booked, you will be asked to complete an event details form via Jotform
These platforms collect and process your information on our behalf.
4. Third-Party Service Providers
We use trusted third-party services to operate our business, including:
- Zoho Invoice for invoicing and payment processing
- Jotform for collecting event details and preferences
These providers may collect, store, and process your personal information in accordance with their own privacy policies. We encourage you to review their policies:
We only share the information necessary for them to perform their services.
5. Cookies and Website Data
Our Website may use cookies or similar technologies to:
- Improve website performance
- Understand visitor behaviour
- Enhance user experience
You can disable cookies through your browser settings.
6. Data Security
We take reasonable steps to protect your personal information from unauthorised access, misuse, or disclosure. However, no online system can be guaranteed to be completely secure.
7. Data Retention
We retain your information only as long as necessary to:
- Fulfil your booking
- Maintain business and financial records
- Meet legal obligations
8. Your Rights
Under applicable privacy laws, you have the right to:
- Request access to your personal information
- Request corrections
- Withdraw consent for future communications
To make a request, please contact us using the details below.
9. Third-Party Links
Our Website may contain links to other websites. We are not responsible for their privacy practices.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
11. Contact
If you have any questions about this Privacy Policy or your personal data, please contact:
Cool Sax’n’Keys
Email us
Website: www.coolsaxnkeys.com